❓ Frequently Asked Questions
What stainless steel grade should I choose for outdoor use?
For outdoor or coastal applications, we highly recommend Grade 316 stainless steel due to its superior corrosion resistance. Grade 304 is suitable for indoor dry environments.
Is the glass included and is it safe?
Yes, we provide 8-12mm tempered clear glass or laminated glass. Both types are high-strength safety glasses designed to meet international building codes for impact resistance.
Can the height and design be customized?
Absolutely. While our standard height is 42 inches, we can customize the height, post shape (round or square), and mounting type to fit your specific architectural requirements.
What are the available mounting types?
We offer three main mounting options: Top Mount (on the floor surface), Fascia Mount (on the side of the balcony/stair), or Core Mount (embedded into the concrete).
Do you provide wooden top rails?
Yes, we offer 2" Ø wood rails in species like Red Oak, Cherry, and Maple, usually provided unstained so you can match them to your interior decor.
What is the typical lead time for an order?
The standard production lead time is approximately 35 days, depending on the customization level and order volume.